Terms & Conditions Acorn Club

Payment Policy:  A deposit for cruise/land of $500 per person is required to secure a confirmed reservation. When more than one cruise is booked, deposit and payment policies apply per cruise. The final balance is due no later than 90 days prior to sailing (Promotions and special offers may have different payment terms – please refer to promotion or special offers; pay in full dates may vary based on promotional fares). All reservations are subject to cancellation if payments are not received by the due date. Air seats are limited; airfares are subject to change and are not guaranteed until full payment of air is received. Upon full payment by the participant(s) of the amount specified as the Full Fare (see Invoice), Viking Cruises agrees to arrange for the provision of the services as described herein which will be set forth in a Passenger Ticket Contract and Invoice and as modified by supplementary materials. Upon either I) booking the cruise or other travel through us, ii) receipt of your deposit, or iii) full payment or upon the issuance of the Passenger Ticket Contract directly or by a travel agent, or IV) upon receipt of a confirmation letter or final Invoice. Both the Passenger and the Carrier will be fully bound by all of the terms and conditions of the Passenger Ticket Contract.

FOS Tours’ group airfare is subject to $100.00 per person non-refundable in additional to the $500.00 per person cruise deposit.

Acceptable forms of payment:
Visa, MasterCard, American Express, Discover, checks and Electronic Funds Transfer are all acceptable forms of payments. All payments made by check should be made payable to FOS Tours & Travel, Inc.  Some credit card companies may impose a “Foreign Transaction Fee” even though your transaction is denominated in U.S. dollars. This is an arbitrary fee that occurs in a small number of cases and accrues entirely to the credit card–issuing bank. Viking does not control these bank-imposed fees nor does Viking derive any benefit from them,

Cancelation Policy: For any cruise/land booking, whether under deposit, partially paid, or paid in full and air-inclusive packages paid in full, the following guest-requested situations are considered cancellations and penalties will apply as noted below: changes to departure date; substitutions of itinerary; substitution of another person for original booked guest(s); or changing to a promotional fare. All cancellations must be in writing. For all air-inclusive packages cancelled after issuance of an airline ticket, the air portion of the refund, if any, will be processed only after the return of airline ticket to Viking. The following cancellation charges will be assessed for all written cancellations received prior to departure up to the scheduled time of departure.

Cancellation received | Following charges will apply: (Broken out by days before departure) 121 days or more is $100 per person | 120-90 days is 15% of full fare | 89-60 days is 35% of full fare | 59-30 days is 50% of full fare | 29-0 days is 100% of full fare.
Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking and/or FOS Tours.

Revisions/Changes: Once a cruise/land booking has a deposit or air is paid in full, all changes are subject to a $50 charge per change. See prior section under Cancellation Policy for additional details on situations which are classified as d

Documents: Full travel documents will be issued approximately 3 weeks prior to departure. All early document requests will be charged a $25 early processing fee.

Transfers: Roundtrip airport-to-ship transfers are only included when air is purchased with a tour package from Viking Cruise Lines or from FOS Tours & Travel. Transfers are only valid on tour departure and arrival dates. If you should choose to make your own air arrangements, transfers may be purchased through Viking for an additional cost or you may make your own transfer arrangements.

Travel Documentation/Visas: All guests must have passports valid for six months following disembarkation and any necessary visas or affidavits when boarding. Guests are advised to check with their Consulate Service to determine which documents they must obtain. If incorrect documents are obtained, guests will be unable to participate in particular shore excursions and may be denied boarding and/or entry into certain countries. Entry into another country may be refused even if the required information and travel documents are complete. Note: Due to airline security measures, your passport name must match your airline ticket name or you may be denied boarding. Viking and/or FOS Tours accepts no responsibility for obtaining required visas nor for advising guests of visa or other immigration requirements. Guests are advised that the living standards and practices at their destination, including those with respect to the provision of utilities, services and accommodation, may differ from those found in the U.S. or Canada. Passport are necessary, however, no visa is required for U.S. citizens traveling on this itinerary.

 

Disabled/Pregnant Passengers: You must report any disability requiring special attention while on your Viking itinerary to Viking or FOS Tours at the time the reservation is made. All vessels and motor-coaches are equipped to European standards. Most transportation services, including the vessels and motor-coaches, are not equipped with elevators or wheelchair ramps. The Carrier will make reasonable attempts to accommodate the special needs of disabled travelers, but neither we nor the Carrier are responsible in the event it is unable to do so nor are we or the Carrier responsible for any denial of services by vessel operators, air carriers, hotels, restaurants or other independent suppliers. We regret that the Carrier cannot provide individual assistance to a passenger for walking, dining, getting on and off vessels, motor coaches and other vehicles, or other personal needs. A qualified and physically able companion must accompany passengers who need such assistance and must assume full responsibility for their well-being. The passenger assumes the full risk of use and of any prohibitions imposed by vendors. Motorized scooters are not typically suitable on international cruises and cannot be accommodated. The Carrier reserves the right not to accept passengers who are in an advanced state of pregnancy either upon commencement of or at any time during the trip.

Inoculations, Health and Medical Issues: You are required to obtain any required inoculations and to provide for your own specialized health or mental care if required during your cruise and all such arrangements are your responsibility. A certificate of fitness is required of all passengers with significant health issues. Please see the Passenger Ticket Contract for more detailed information.

Tips: It is customary to give cruise gratuities, subject to your satisfaction of services rendered. Gratuities on board and on land are not included in your full fare.

Europe Operators: The river cruise ships and/or river cruises in this location include but are not limited to those operated by Viking River Cruises Ltd., Viking River Tours Ltd., Viking Croisières S.A., Duoro Azul S.A. or Viking River Cruises AG. The oceangoing vessels described herein are operated by Viking Ocean Cruises LTD.

VIKING RIVER CRUISES, INC.
Viking River Cruises, Inc. dba Viking Cruises and FOS Tours acts solely as a Sales Agent for the above-mentioned Carriers for the vessels described in Viking Advertising. Viking neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the Carriers or vessel owners in regard to the cruises described herein.

Responsibility: Viking and/or FOS Tours & Travel, Inc. is not the Carrier or owner and accepts no liability or responsibility, whether occasioned by railroad, motor coach, private car, boat, aircraft or any other conveyance, reason, or defect, for any injury, damages, loss, accident, delay or irregularity which may be occasioned either by reason or defect, through the acts or defaults of any company or person, or in carrying out the arrangements of the tour, as a result of any cause beyond the control of Viking and/or FOS Tours & Travel, Inc. Guests specifically release Viking and FOS Tours from any and all claims for loss or damage to baggage or property or for personal injuries or death, or from all claims and any loss or delay, arising out of the acts, omissions or negligence of Viking and FOS Tours or any Carrier or independent contractors, such as vessel operators, air carriers, hotels, shore excursion operators, restaurateurs, transportation providers, spa professionals, medical personnel or other providers of services or facilities, unless prohibited by law. All arrangements made for tour participants with independent contractors, including medical and spa services, are made solely for convenience to participants and are done at the participant’s own risk. Medical and spa personnel are independent contractors. Viking, FOS Tours and all Carriers specifically disclaim all liability for damages for emotional distress, mental suffering or psychological injury of any kind, except to the extent prohibited by the applicable law, including without limitation, 46 U.S.C. Chapter 305. Tickets, vouchers, and any other travel documents are subject to all terms and conditions of the respective suppliers and Carriers (some of which may limit supplier’s and Carrier’s liability). Under no circumstances shall Viking or FOS Tours be construed as a carrier under a contract for safe carriage of the guest or his or her belongings. Viking, FOS Tours and the Carriers and owners of the vessels identified herein shall be entitled to any and all liability limitations, immunities and rights applicable to them or any of them under the Strasbourg Convention on the Limitation of Liability of Owners of Inland Navigation Vessels (CLNI), with protocols and amendments, together with the further provisions of the International Convention of Limitation of Liability for Maritime Claims, 1976, with revisions and amendments (hereinafter collectively referred to as the “Convention”), if and as applicable, and by those other and further limitations of liability set forth in the statutory and general maritime law of the United States, (including Title 46 U.S. Code Section 181-186, 188), as well as any other applicable nation’s laws limiting liability. Viking and the Carrier and owners of the vessels identified herein shall be entitled to claim the benefit of whichever law, regulation, treaty or doctrine provides the greatest legal protections to Viking and the Carriers and owners of the vessels identified herein.

Refusal of Passage: Viking and/or FOS Tours shall not be required to refund any amount paid by any tour participant who must leave the tour prematurely for any reason, nor shall Viking or the Carriers or the owners of the vessels identified herein be responsible for the lodging, meals, return transportation or other expenses incurred by such tour participant.

Advanced, Cancelled or Delayed: Viking and/or FOS Tours reserves the right to withdraw and/or cancel a tour or to make changes in the itinerary and hotel accommodations whenever, in its sole judgment, or in the judgment of the vessel Carrier or owner, conditions warrant it. In the event of charters of the vessels, truces, lockouts, riots or stoppage of labor from whatever cause or for any other reason whatsoever, the Carrier or Owner of the vessels identified herein may, at any time, cancel, advance or postpone any scheduled tour and may, but is not obliged to, substitute another vessel or itinerary and shall not be liable for any loss whatsoever to guests by reason of any such cancellation, advancement or postponement except as specifically set forth in the Passenger Ticket Contract.

Acts of God, Strike, or Other:  
Neither Viking nor FOS Tours or the Carrier or owners of the vessels identified herein shall be liable for delay or inability to perform any condition herein or any part thereof caused by or arising out of strikes, lockout or labor difficulties or shortages whether or not the Carrier is party thereto, or explosion, fire, collision, standing or foundering of the vessel or breakdown or failure of or damage to the vessel or its hull or machinery or fittings howsoever and wheresoever any or the same may arise or be caused, or civil commotion, riot, insurrection, war, government restraint, requisitioning of the vessel, political disturbance, acts or threats of terrorism, inability to secure or failure of supplies including fuel, acts of God, or other circumstances beyond their control.

General Average: Viking and FOS Tours will not be liable to pay nor be entitled to receive any general average contribution with respect to property taken with you aboard the river cruise vessel or any oceangoing vessel.

Services Provided by Airlines:  Viking and FOS Tours reserves the right to choose the air carrier, routing and city airport from each gateway city for passengers booking air through Viking or FOS Tours. Viking and/or FOS Tours may utilize contracted block space as outlined by each specific carrier, therefore all flights and routings may not be available. Flight schedules/seat assignments may be changed or cancelled without prior notice at anytime. Viking and/or FOS Tours will attempt to accommodate guests traveling together, however this cannot be guaranteed. Flight schedules will be released 75 days prior to departure. Contact your airline directly to confirm seat assignments, baggage charges, request special meals and reconfirm your flights, check-in procedures and carry-on limitations. Any changes (including name changes) made to booking or issued airline ticket will incur a $50 per ticket change fee, plus any charge fee incurred by the subject air carrier. Any additional costs including costs for optional services purchased or penalties for cancellations/rebooking will be made at the guest’s expense. All airline tickets issued by Viking are refundable only to Viking, therefore, all tickets should be returned to: Viking: Attention Air Refunds, 5700 Canoga Avenue, Suite 200, Woodland Hills, CA 91367. Viking will determine the amount of any refund due. Any group tickets issued through FOS Tours & Travel, Inc. are nonrefundable, once issued.  FOS Tours will issue group tickets 35-days prior to departure date.  If the air ticket is lost, the guest is responsible for the cost of its replacement. Viking and FOS Tours has no responsibility for any change in travel plans caused by airline delays or for any act, omission or event.

Extensions:  The Extension packages as listed herein and in Viking Advertising have been developed in association with various international hotels. Situations may arise, voluntarily or involuntarily, that necessitate changes. Viking reserves the right to substitute hotels as it is deemed necessary and to provide comparable alternatives.

Travel Protection through FOS Tours & Travel, Inc.:  Travel Protection, as well as trip cancellation, and out-of-province health insurance are not included in the listed fares. It is offered for purchase through Travel Guard Insurance. Once paid, the Travel Protection premium is not refundable.

Itineraries, Prices/Increases and Omissions:  Itineraries are subject to change and may need to be altered or cancelled specifically because of water levels or wind or other factors. Prices shown in this brochure and on the website are subject to change with or without notice. Adjustments for currency and/or fuel fluctuations may apply, see the Passenger Ticket Contract for more information. Airfares are subject to change if bookings are not paid in full. Optional shore excursions/ tours/concerts, excess baggage charges, drinks, beverages and meals not included in the package are additional costs to the guest. Viking is not responsible for omissions, printing and/or presentation errors and reserves the right to make corrections as required. Check http://www.vikingcruises.com for the most up-to-date prices, terms and conditions. In the event amendments or modifications of any nature are required, they may be added by the Carrier, by written notification to the passenger signed by a director of the Carrier for the vessel.

UNITED STATES TOUR OPERATORS ASSOCIATION $1 MILLION TRAVELERS ASSISTANCE PROGRAM:  Viking is an Active Member of United States Tour Operator’s Association (“USTOA”) and participates in the USTOA’s Travelers Assistance Program. You may make a claim to this program if you are owed a refund. The Plan covers losses for transportation or travel services that were not refunded when required. A guest may make a claim against the Plan within 90 days after a Viking bankruptcy, insolvency or cessation of business or failure to fund on account of cancellation or non-performance. USTOA’s total liability for all consumer claims from customers of Viking is limited to $1,000,000. In some cases $1,000,000 may not be sufficient to cover all losses. Complete details of the USTOA Travelers Assistance Program and claim forms may be obtained by writing to USTOA at 275 Madison Avenue, Suite 2014, New York, New York 10016, or by email to information@ustoa.com or by visiting their website at www.USTOA.com.